Today’s modern businesses are less centralised and have more employees who rely on an increasingly diverse range of fixed and mobile communications. We offer Unified Communications that facilitate this on-the-go style of business communications and tailor make solutions for individual departments, and even the individual employees within them. UC is a combination of real-time communication services (instant messaging, telephony, video conferencing etc) with non-real-time services such as SMS, email and fax. Your staff can receive a message via one medium, for example voicemail, and access it via email or mobile phone – fully optimising your business processes, speeding up response time, enhancing one-to-one communications and managing flow. We have seamlessly and intelligently integrated the business communications of major NZ and international organisations using a variety of solutions.

Mobile equipment that performs the same function as an office-bound PC is an invaluable business asset for employees on the road. We can help your business integrate and execute a mobile strategy that increases revenues, reduces costs, maintains a competitive edge, achieves results, streamlines the day-to-day activities of your staff and delivers for your customers.

IPv6, like IPv4, is an Internet layer protocol that defines how data is sent from one computer to another over packet-switched networks such as the Internet. As the supply of IPv4 addresses diminishes, the introduction of the new version IPv6 – which uses a 128-bit address rather than the 32 bits of IPv4 making 340 billion billion billion billion addresses available – is gathering pace. We can help your organisation stay one step ahead of the transition by designing a plan that will minimise risk by making sure that you can communicate effectively with partners and customers who adopt IPv6. Our plan will also take into account the introduction of new mobile devices that will be designed to use IPv6.

Wireless LAN networking – or WiFi as it is widely known – has had a fairly dubious reputation in terms of business communications due to its ‘hackability’. Managed correctly, however, with the right security in place, WiFi can reduce your organisation’s future cabling costs, increase productivity through flexibility and ease of Moves, Adds and Changes and add significant value to your company. An end-to-end network solution, we start with a site survey, followed by design, implementation and support of a secure wireless infrastructure.

Routing and Switching is our speciality – and the backbone of a solid IP network that is often ignored or overlooked until there’s a problem. As new IP-based applications are introduced, the efficiency of your Routing and Switching infrastructure becomes ever more important. We ensure that your network performs to its very best, allowing continuous delivery of your electronic business communications.

We can provide WAN Acceleration to improve your business communications and lower operating costs. Applications – or business communications – often fail to perform to their best because of network congestion or limited 'bandwidth'. Bandwidth is often leased at a high price from telecommunications service providers making it advantageous to use WAN Acceleration to reduce your need for leased bandwidth. It also improves productivity and provides an alternative to distributed server computing.

IP Telephony means the end of the telephone as a device hanging off a copper loop from a PBX, and the beginning of the handset – desk phone or soft phone – as another computer device on a fixed or mobile network. We have helped many organisations reduce costs by fully integrating their telephony into other IP applications – for example, you can receive voice mail as email (see Unified Communications) or you can use your IP phone to lookup your corporate directory or other corporate information. The unification of all of these communication devices onto one platform provides mobility, presence and contact capabilities that extend far beyond the basic telephone.

IP Video is similar to IP Telephony but instead we transport video over your IP network, whether it’s  CCTV, broadcast video, e-learning, video conference (multi-party or one-on-one) or telepresence. Telepresence is a high-end video conferencing system that uses super high-definition video to ‘transport’ a person to a live real-world location other than their true location. Your travel spend is reduced – as is your carbon footprint and environmental impact of travel. There are potential cost savings on telecommunications and the time benefits improve your employee’s work/life balance and productivity. We can also integrate IP Video into Unified  Communications to enrich and maximise the scope of the interaction. The exchange is completed by the fact that it is not simply a verbal exchange, but also one where each individual can see the other, their reactions and their body language, improving both comprehension and understanding.

Presence is another key component of Unified Communications. We can integrate Presence with telephony, video, calendar, web collaboration and instant messaging providing real-time status information for people locating others via, for example, an interactive directory, helping them to decide the best communication method at that moment in time. Presence can also help your staff find other colleagues with specific skills or capabilities quickly and efficiently to result in superior client service.